FAQ's

How do I consign?

Email us at peppermintconsignment@gmail.com with pictures of the items you want to consign.  Please include any relevant details we should know (brand, size).  Should any of your items meet our current stock requirements we will send you the consignment agreement and set up a drop off time. 

How much of the sale do I get?

We split all sales 50/50 with the consignor.

How long will you keep my item listed for?

We hold onto items for up to 45 days. At that point if it isn’t sold you will be contacted and you will have 1 week to pick up your item, otherwise we will donate it on your behalf.  

Will my items go on sale?

We reserve the right to offer promotions to our clients at our discretion.

When and how do I get paid if my item sells?

Payouts of over $5 are made at the end of each month via e-transfer.

How do I shop?

You can shop through our online store.

How do I get my item?

Flexible pick up options are available in Hintonburg.  Arrangements are made upon purchase. West end pick up location is also available, please contact us to make arrangements.  

$4 delivery is also currently available within the city of Ottawa should a contactless drop-off be possible.  Delivery fee for outside the city limits will be determined by Peppermint Consignment.

How quickly do I need to pick up my item?

As we are an online only shop, our storage space is limited.  All purchased items must be picked up within 7 days otherwise we will re-post the item and you forfeit your payment.

Can exceptions be made to pick up options?

Yes, in some situations they can be, you can email us at peppermintconsignment@gmail.com

Can I return or exchange my item?

Due to the nature of our business all sales are final.

Do you offer shipping?

Shipping within Canada is available for $14 (subject to change dependent on the item).  $10 shipping is available with the purchase of 2 or more items.

Do you have gift cards?

Yes! Gift cards can be purchased upon request, email us at peppermintconsignment@gmail.com

I have a question that I can't find an answer to, how do I contact you?

You can email us at peppermintconsignment@gmail.com, we look forward to hearing from you!